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Kindle Paperwhite troubleshooting

Kindle Paperwhite Troubleshooting Solutions for Most Common Problems

Kindle Paperwhite Troubleshooting complete guide. Are you facing issues while using your Kindle Paperwhite? Well, it is quite common among the users to experience issues while using the device.

However, the solutions to the problem may vary depending upon the problem and its cause. It is quite common to come across different that is why we have covered Kindle Paperwhite troubleshooting solutions that can help in fixing the problem.


Most common problems include battery related or when the Kindle Paperwhite troubleshooting.  If you are having trouble while using the device then do not worry. Make sure to check out our troubleshooting solutions to fix the issue.

Kindle Paperwhite Troubleshooting Battery Related Issues

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Battery related issues like Kindle won’t charge are some of the most common problems. However, it does need your attention. Here we have discussed some of the common battery-related problems and their Kindle Paperwhite troubleshooting solutions.

Charging Cable not working | Kindle Paperwhite Troubleshooting

⦁ The first thing that you need to check is that the charging cable is working properly or not. If the charging cable is faulty then replace it with another USB cable connection to fix the problem.  If the problem is still unresolved then the fault is not in the charging cable.

People Also Ask

How do I fix my Kindle Paperwhite that won’t turn on?

Take out the plug of the Kindle Paperwhite form all of the external sources. Then press and hold the power button for 3 seconds and release it. Then press the power button again and restart the device to turn it on. The Kindle Paperwhite shall start flashing and will automatically restart.

How do I reset an unresponsive Kindle?

Here are the steps that you can take to resolve the issue with an unresponsive Kindle.

  • Press and hold the power button. Wait until you see a power dialogue box or the screen shall go blank.
  • Wait and continue to hold the power button for 2-3 seconds and then release it. Now, restart the device.

Why has my Kindle suddenly stopped working?

Press and hold the power button for 3 seconds or more. Now wait for a few minutes and turn on the device again by pressing the power button. If the issue is not resolved then you can follow the steps a couple of times to resolve the Kindle stopped working problem. 

Why is my Kindle stuck on a screensaver?

 If the Kindle is stick on the screensaver then hold the power button for 3 seconds. This shall turn the screen blank. This means that the Kindle is turned off. Now, press and hold the power button for a few seconds. Wait until the device restart and then check if the problem is fixed.

Why did my Kindle freeze?

The Kindle is a freezing problem that can occur because of multiple reasons. But you are most likely to come across this issue if the Kindle battery is drained. If the Kindle battery is dead or low then make sure to plug in the device to a charging point. Once the Kindle is charged, you can reboot the device and see if the Kindle frozen issue is resolved.

⦁ So, ruling out the faulty cable issue, there are chances that the problem is in the charging plug. You can test the plug by charging your phone from the same plug.


⦁ If charging cable and plug seems to be fine then the best Kindle Paperwhite troubleshooting step is to restart the Kindle.  You can perform a soft reset of the device. Simple press and hold the power button for 3 seconds. Once it is turned off, press and hold the power button to turn on.

⦁ Again, battery related issues in Kindle Paperwhite may occur if the battery of the device has completely drained. Make sure to charge the device and see if the issue s fixed.

Kindle Paperwhite not Connecting to Wi-Fi | Kindle Paperwhite Troubleshooting

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⦁ The first thing that you need to be is to make sure the airplane mode is turned off.

⦁ The next thing you need to make sure is the Wi-Fi password to which you are trying connect the device is entered correctly. Go to the Settings menu and then open the Wi-Fi connection option. Now tap on forget the connection.  Now you need to connect to the Wi-Fi network again.

⦁ Another thing you can do is try resetting the device. Press and hold the power button for 3 seconds. Now wait for a few seconds and turn on the device again.


⦁ Now, switch off the router by taking put the plug. Wait for 4 seconds. Now, turn on the router again.  You may have to wait for a couple of minutes until the router starts. Then you can reset the router to default settings.

⦁ If this does not work then try connecting to another Wi-Fi network. Make sure you are connecting to a network that is fast, reliable, and stable.

⦁ Lastly, check the software version of Kindle Paperwhite Troubleshooting. It must be updated and you need to make sure the software is running on the latest version to avoid issues. Go to the Settings and tap to select the Software Update option.

Call Technical Support
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1-833-528-0902

These are the basic Kindle Paperwhite troubleshooting solutions for some of the most common problems. However, there are more issues that you may come across while using the device.

But, do not worry because these problems can be easily fixed. You can get in touch with the Amazon Kindle Technical support team for expertise and guidance to resolve your problem immediately.

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